Our shipments are all carefully packed and will be shipped after confirmation and verification of the order data e

the availability of the goods, with delivery on average from 1-3 working days (+ 1/2 days for islands or particular locations.)

Shipments are made from Monday to Friday except when they are holidays or bridge days.

Fotocolombo made shipments only in Italy and only with the GLS courier.

Orders to leave on the same day must be made and then confirmed by us by 1.00 pm (barring various unforeseen events)

After this deadline they will be sent at a later date.

Delivery is 1-3 days on average: for islands and particular locations 1/2 days more.

In the case of a written request for a change of address to be made before the package leaves or is declared ready with the shipment via email of the tracking number

the amount of 10 euros + VAT for the exchange itself must be paid and there could be a displacement of the shipment for at least 1 day.

In the case of a change of address with the shipment already in the hands of the courier and / or a delivery has already been proven for the change of address

the sum of € 25 including VAT must be paid because it is considered as another shipment by the courier.

Estimated delivery times also vary based on packing time as well as selected shipping service and payment method.

FotoColombo is not responsible for any delays in transit during the shipping service.

Transit times may vary, especially during holidays, bridges, strikes or unforeseen events

For those who already have an agreement with a courier, they can easily renounce our only national service with GLS.

You will only have to add 10 euros + VAT for the preparation of the package with national shipping in the Italian territory.

with a standard size or greater than 10 euros if it exceeds the measures of 20x30x30.

In this case, the shipment is at your expense and you must authorize us in writing to deliver the goods under your responsibility to the courier of your choice.

The package can be collected by your representative after 17.00 or the next morning from 10.30 to 12.00.

What do we mean by including shipping

1) Shipping included means that shipping is included in the price of the product and on average (excluding particular locations - See list-)

it is considered within 15+ VAT for courier costs, expenses and packaging material up to 3kg

- over 3 kg up to 10 kg are 25 euros + VAT

- over 10 kg there is an additional 10 euro flat rate + VAT for each fraction of 10 kg up

For particular locations: Venice, Vatican City, San Marino and zip code indicated at the time of filling in the shipping address

with in addition all the Italian islands of any type and province are, with the sole and exclusive exclusion of Sardinia and Sicily

shipping and packaging costs may have an addition of 20 euros + VAT to the standard cost.

In the case of collection in the store, the shipping is not refunded.

By placing a product in the cart with shipping included and others without

including shipping, all products in the cart take shipping

included up to a maximum of 13 euros including VAT.

Exceeding 13 euros including VAT, the program is able to calculate the difference that will be added to the cart

The shipping costs will still be in the billing phase separated from the cost of the item

2) They are excluded from shipping because they are optional and at your choice:

a) Insurance costs

Remember that if you do not want the insurance costs, you are liable

of the shipment when we give the package to the courier,

it is no longer of our competence

Storage costs or non-delivery costs are charged to the recipient.

b) The costs of cash on delivery, Paypal which vary according to the amount

1) The order where they are marked must be purchased in its entirety.

and the material must have been delivered in any case.

2) Kamera points cannot be used on the same order but in one order

at least 20 days after the payment of the order, for a minimum amount of 150 euros

provided that the order that generated it has been duly paid and not returned or has a right of withdrawal.

and are valid only for a purchase and can no longer be used after 60 days from the order that generated them

If the purchase is less than the value of the discount points used, the difference will not be refunded

3) The Kamera points will be added to your account after the goods have been paid for

and collected and / or delivered: not earlier than 15 days after the invoice or receipt is issued

4) Kamera points can be used, as indicated in the order,

no earlier than 20 days from the withdrawal or receipt of the product linked to the voucher.

5) If you have not received the points because they were not sent by us, they will still be extended (upon your request)

only if an order has been placed within the period of validity of the points acquired and not shipped

order that in any case is no later than 6 months from the time of the order.

After 6 months from the order that generated the points, the same points will expire even if they have not been received and it will no longer be possible to recover them.

It is not possible to purchase Gift Cards with points

For in-store purchases without an order or for telephone orders, you are not entitled to points:

Please do not insist out of respect for whoever places the order.

The crediting of Kamera points starts from 24 March 2016 and the expiry (unless otherwise indicated for promotions) of the points to be used is every six months from the date of purchase.

in any case no later than 180 days from the date of the order

and in any case no later than 20-12-2020 unless otherwise specified

Minimum trolley to be able to use points 150 euros

6) Products returned connected with the discount points will be considered as value

net of the vouchers acquired or used

7) The value of the discount points is understood to include VAT in force

and must be used only for the purchase of an order on the website www.fotocolombo.it

it is not possible to exchange it for money in any way

8) Discount points can only be used once

If the purchase is less than the value of the discount points, the difference is not refunded.

9) For material not delivered because it is no longer available or finished, even if ordered and confirmed e

paid previously, the points will not be delivered and any money previously paid will be returned.

10) Orders paid without our confirmation will not be considered valid for points even if paid

GARANZIA3 COVER is the Technical Assistance Service aimed to cover a single repair only in the case of accidental damage or to the product refund.

A SAFE WAY OF SAVING

The purchase of GARANZIA3 COVER is, actually, cheaper than a repair for accidental damage. In case of accidental damage, GARANZIA3 COVER gives you the right FOR a single repair within the first 12 months from the product purchase date. GARANZIA3 COVER must be activated no later than 7 days from the product purchase date.

The extension GARANZIA3 COVER has 12 months of coverage and applies to all products of consumer electronics such as:

• Informatics devices
• Telephony
• TV
• Audio and video devices
• Photography/cinema/Multimedia
• Home appliances
• Electric heating and Air conditioning appliances
• Fitness
• Bricolage

Why choose GARANZIA3 COVER:

• is the only MULTI-CLASS warranty extension, also usable for professional buyers;
• is the only warranty extension which does not apply ANY DEDUCTIBLE to the user to repair or replace the product;
• IT CAN BE EASILY ACTIVATED ONLINE, within 7 days from the purchase date of the product;

To better respond to the customer needs, GARANZIA3 COVER has 4 types of products depending on the coverage cap, which is the maximum sustainable cost for each intervention.

Contacting our Customer Service to receive all the details of our service is extremely simple: just call our toll-free number 800 090737 (from Mon to Fri from 10:00 to 17:00).